Coronavirus (COVID-19) Safety Procedure

Updated May 30, 2020

Let's Stay Safe During Our Appointment

Your safety and well being is a top priority. With continued developments around the Coronavirus, cleanliness is of the upmost importance. I am implementing the following additional measures, based on CDC recommendations and additional research, in an attempt to reduce the risk of spreading the virus:

The checklist

The night before our appointment: 

Remove any items that are normally kept on top of the piano.

Three hours before and after appointment

Try to vacate or limit time spent in the piano room. If vacating the room is impractical, consider wearing a mask in the space before and after our appointment.

Have your mask ready

Please wear a mask during any encounter we have while we are in the same space, I will not enter the home until the greeting party has donned a mask. I will be wearing masks and gloves for the durration of our appointment.

We’ll practice social distancing

When I arrive, I will stand back from the door and allow for plenty of space as I enter the home. I prefer to have the room vacated while working and, when it is possible, I recommend vacating the room containing the piano for 3 hours before and after our appointment. If it is not possible to vacate, continue to wear a mask for the duration of the appointment.

Let’s wear masks

For your safety, the safety of my other customers, and my own, I’ll be wearing gloves and a mask. Please wear a mask while we interact. I will not enter the home unless the greeting party is wearing a mask. As an added measure, I will also clean and disinfect all tools and tool cases before they are brought into your home.

Oh, and the cleaning? I'll take care of that!

I will thoroughly clean keys and wipe down touched surfaces on the piano before I start and after I finish. I’ll clean the contact points on the case by using a mild solution of soap and water. And before I go, I’ll give the keys a good cleaning. A new cloth will be used for each cleaning. I will not be vacuuming any pianos at this time.

What will I use to clean your keys?

Most piano manufacturers recommend cleaning keys with a damp rag or mild detergent and then drying immediately. Bleach, rubbing alcohol, and denatured alcohol may react adversely with key material or finishes over time, causing them to discolor, weaken, or crack. If you have ivory or bone keys, you should exercise extra caution when cleaning as the ivory glue joints can be quite delicate. Fortunately, Coronavirus is vulnerable to mild soap and water solution. 

Other recommendations from manufacturers, follow link to see their recommendations:

  Hydrogen Peroxide 

  Soap, such as Murphy’s Oil or Simple Green, and Water

  Dish soap with hand sanitizing solution (such as Dettol, or Purell)

  • Fazioli (For the most part, this is what I will be using. Click this link to see the recipe)

Don't forget to wash your hands!

Remember, hand washing is the best defence. Make sure to wash hands before and after playing your piano.

Payment options

Credit Card: 

I will have a chip card reader available. I can place it on a table and have you dip your card while we maintain a safe distance.


Checks are always welcome. Please make out to “Ness Piano Services” and leave it on a table nearby where I can retrieve it.


Same as the check.


Receipts will be sent to the email address provided during the scheduling process.

Let's stay in touch

If for any reason you would like to reschedule your appointment for a later date, please do not hesitate to contact me.  I will be waiving all rescheduling fees, so if there’s any doubt, let’s reschedule. Let's agree that if either of us is diagnosed with or suspect we have contracted Coronavirus within two weeks of our appointment, we will contact each other so we can take the appropriate precautions. 

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